Question 1

How to book accommodation in a residence?

Accepted Answer

To book accommodation, create an account on our platform, browse available residences, select your preferred accommodation type and follow the online booking process. You will need to provide the necessary documents and pay the security deposit.

Question 2

How to apply for housing?

Accepted Answer

To apply for housing, log in to your personal space and fill out the online application form. You will need to provide your supporting documents (student card, ID, etc.).

Question 3

What documents are required for booking?

Accepted Answer

Required documents generally include: a valid ID, enrollment or employment certificate, proof of income (or guarantor), and home insurance certificate. Specific documents may vary depending on your situation.

Question 4

What documents are required?

Accepted Answer

Required documents are: ID, proof of enrollment, a guarantor (or Visale guarantee), and the guarantor's last 3 pay slips.

Question 5

Am I eligible for housing assistance (APL)?

Accepted Answer

Yes, our residences are eligible for APL housing assistance. You can apply through CAF. The amount depends on your income, household composition, and rent. We can help you with the application process.

Question 6

When should I pay my rent?

Accepted Answer

Rent is due before the 10th of each month. You can set up automatic payment for convenience.

Question 7

What equipment is included in the accommodations?

Accepted Answer

All our accommodations are furnished and equipped: bed, desk, storage, equipped kitchenette (hotplates, refrigerator, microwave), private bathroom. High-speed internet access is included in all residences.

Question 8

Can I visit the accommodation before booking?

Accepted Answer

Yes, visits are organized regularly. Contact the residence to make an appointment or check the open house dates on our website.

Question 9

How to terminate my lease?

Accepted Answer

To terminate your lease, you must send a registered letter with acknowledgment of receipt, respecting a one-month notice period. The notice period starts from the date of receipt of the letter.

Question 10

What is the minimum rental period?

Accepted Answer

The minimum rental period is generally one month. For students, we offer leases adapted to the academic year (9 or 12 months). Short-term rentals may be available depending on the residence.

Question 11

How does the security deposit work?

Accepted Answer

The security deposit is generally equivalent to one month's rent excluding charges. It is paid when signing the lease and will be returned within 2 months of your departure, minus any repairs or unpaid rent.

Question 12

Are utilities included in the rent?

Accepted Answer

Most of our residences offer utility packages including water, electricity, heating and internet. Some residences may have separate charges. Details are specified in each listing.

Question 13

Can I visit before booking?

Accepted Answer

Yes, we organize visits by appointment for all our residences. You can also take a virtual tour on our website for some residences. Contact us to schedule your visit.

Frequently asked questions